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What is a Script Type?

What is a Script Type?

Script Types are the building blocks of your conversation.

Script Types are the building blocks of your conversation. They can be seen in the dashboard under the Script tab.
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notion image
Here is a brief overview of each type.
  • Message Type: This is a non-interactive script type. It is useful when you want to pass on a message to the user without expecting any input. Learn more.
  • Multi Choice Type: This is an interactive script type. It is useful when you want to provide a set of options for the user to choose from. Learn more.
  • Text Question Type: This is an interactive script type. It is useful to ask plain simple questions. Learn more.
  • Email Type: This is an interactive script type. With inbuilt email validation, this is the perfect question for asking email addresses. Learn more.
  • Appointment Type: This is an interactive script type. It is useful to schedule appointments and meetings with your customers. Learn more.
  • Yes/No Type: This is a copy of the multi choice type. It is useful when you want the user to choose a Yes or No answer. Learn more.
  • Multi Select Type: This is an interactive script type. When the user has to choose more than one option, this is the message type to be added. Learn more.
  • List Type: This is an interactive script type. You can list answers to the user as and when they are typing. Learn more.
  • Number Type: This is an interactive script type. To get any sort of number input from the user including phone numbers, use this message type. Learn more.
  • Rating Type: This is an interactive script type. It is useful to understand user feedback. Learn more.
  • Range Type: This is an interactive script type. To accept a number between a range, you can use this message type. Learn more.
  • Date Type: This is an interactive script type. It is useful to accept a calendar date from the user. Learn more.
  • Opinion Scale Type: This is an interactive script type. It is useful to find customer opinion about your product or service. Learn more.
  • Links Type: This is an non-interactive script type. If you want to leave the links to your social media channels, or insert URLs inside the bot conversation, then this message type comes handy. Learn more.
  • File Upload Type: This is an interactive script type that allows users to upload files during a conversation. Learn more.
  • Phone Number Type: This is an interactive script type that allows users to type in their phone numbers. Learn more.
  • Thank You Type: This marks the end of a conversation and also give you a CTA button. Learn more.
  • WhatsApp Type: This also marks the end of the conversation and helps you to redirect users to WhatsApp from the chatbot. Learn more.


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