List Type

List Type is useful for providing selectable options to users as they start typing their responses. It's practical use List type as it saves time for the users.

Click

Click or drag & drop the List type inside Questions.

Click 'List'

Edit

Click on edit icon to customize.

Click here

You will add the possible options by utilizing add options button. Simply type in the options you would like to present and press the enter key in your keyboard. Once you are done with your edits, click on save.

Click 'Edit QuestionCancelSaveWhere are you from?Back buttonSkip buttonAuto suggestionsUSAUKChinaAdd options'

Check

Click on preview and see how it looks.

Click 'Preview'

The possible answers are displayed when a user starts typing. Users can also provide an answer that was not set by you if Show error if answer not in this list button is switched off.

Add Validation

You can add validation to your List Type by checking the box as shown below. By default, the validation is turned off. This is useful when the list of options the user can select is fixed or when the list is very long.

Warning

  • Adding validation can decrease your conversion rates.

  • It is also not recommended when your suggestion list is very small in number.

Tip

  • Click on the arrow icon next to publish to restore to previous version.

  • Once you click on publish, all pending changes will become live on your chatbot.



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Question Types