This is one of the most used question types in a chatbot. Whenever you want to create a menu or a set of options for a user to choose, then use the Multi Choice type.
Click
Click or drag & drop the Multi Choice type inside Questions.
Edit
Click on the edit icon to customize.
You can add more options by clicking on add option and remove them using the bin button. Once you are done editing, click on save.
Check
Click on preview and see how it looks.
Note
We recommend keeping the text on the options to shorter words to make the bot look more aesthetic.
You can use Logical Jump to jump to a specific question based on the option selected by the user.
You can use a single option in this message type to pause the conversation at certain points and wait for the user to interact. This makes the bot more interactive to the user. For example, if you set the option text as "Okay", then the user has to press the "Okay" option to move forward in the conversation.
Tip
Click on the arrow icon next to publish to restore to previous version.
Once you click on publish, all pending changes will become live on your chatbot.
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