Appointment type

This advanced question type is useful to book an appointment or schedule a meeting with your customers.

Click

Click or drag & drop the Appointment type inside Questions.

Edit

Click on edit to customize.

The following are the options you will see when you add an appointment. Once you're done making changes, click on save.

1. Available Days

Select the days you will be available to take the appointment.

2. Available Hours

Set the hours of the day for which you will be available.

Please make sure that your timezone is properly set. You can change the timezone from Settings > General > Time zone

3. 24 hour clock

If you don't prefer AM - PM, you may turn on the 24hr format.

4. No of slots per appointment

By default, you can have only appointment per time slot. But you choose to accept more than one appointment in a given time interval.

This is useful when you want to allow multiple appointments for the same slot. For example: A clinic that has 3 doctors available or a beauty salon that may have 5 beauticians.

5. Duration of appointment

You can choose the duration of the appointments to be made as 15 / 30 / 60 minutes. You can even provide a custom value in minutes

6. Buffer period

It is common practice to put at least 4 hours of buffer period to get ready for the bookings made.

7. Buffer slots

You may also choose to have buffer slots to take a break between the meetings.

8. Invitee Email Question

Make sure you ask for the email address of the user who is making the appointment, prior to making the appointment. This is the piece of information that will help you understand who made the appointment.

9. Confirmation & Cancellation Emails

Click on Edit confirmation email button to make the changes you want.

Click on Edit cancellation email button to make the changes you want.

10. Success message on confirmation

Here you can change the message that is displayed to the user when the appointment was successfully made.

11. Message to show when slots are unavailable

When there are no time slots available for the day, then this is the message that users will see.

12. Message to show when selected slot is already booked

It may happen that two separate users are trying to book the same time slot at the same time. When this happens, the appointment booking will only become successful for one of the users (whoever clicked first). So this error message will be displayed to the other user.

Check

Click on preview and see how it looks.

Notes

• If you are frequent traveller, we recommend that you change the timezone from the settings page when you are in a new country.

• When you are going on a vacation or a holiday, do remember to change the available days and hours accordingly.

• You can connect with Google Calendar and manage all your appointments from there.

Tip

• Click on the arrow icon next to publish to restore to previous version.

• Once you click on publish, all pending changes will become live on your chatbot.