Open your chat widget when a user is about to leave

Select the form. Go to Settings. Open Behaviour. Here, you will find the option to open the widget on user leave. Tick this option.

How it Works

When the user moves away from the webpage, for example, to a new tab or a new page, then this change can be detected and the chat widget will open. It will start the conversation and hopefully keep the user on that page.

If the user closes the chat widget by pressing the 'X' button, we set a cookie to prevent it from opening for the same person. In other words, the auto-open settings will work only for the first time for a new user. It doesn't work the second time. This is to make the chat widget less intrusive.

If you are testing to see if the chat widget opens after x seconds, then we recommend you to test it in the incognito mode of your browser or a different browser from your current one.

Tip

Don't forget to publish your changes before testing.