If you notice that your Collect.chat integration with Google Sheets is not working as expected, kindly check the following:
Check if you're testing with complete responses
If you turned on Email Notifications for complete responses only, then incomplete responses will not show up on your Google Sheet. If you wish to see all the responses, you need to turn on the email notifications for incomplete responses as well.
Check if your sheet is deleted
Sometimes, your Google Sheet may have been accidentally deleted. Please check and make sure that is not the case.
How to solve the problem?
When your Google Sheet integration is not working, here are some steps to resolve it:
Reset the connection
Use the disconnect button to disconnect your connection. And then reconnect.
Note
Each time you disconnect and reconnect, a new Google Sheet is created. You can still access the previous sheets in your Google Drive.
Data not sent to your Google Sheet during a connection issue will remain unsent. Only new data will be sent after resetting the connection.
Remove Google Permissions and then reconnect
Remove collect.chat from https://myaccount.google.com/connections and then reset the integration.
If these solutions don't work, please contact us with your bot ID, and we'll assist you!
Still need help?
Contact us