Thank you,
Sibel from Collect.chat

Tell us your thoughts 🤗| Become Affiliate ⚡️

","id":"X0BEDSOF9L"},{"title":"Affiliate Plan","content":"

We offer an affiliate plan - https://collect.chat/earn/ which is perfect for those looking to earn an additional income.

   1.   Here we give 30% recurring commission on every paid customer, plus additional bonuses.
   2.   Once youmake an affiliate account - you get a unique referral link (Eg: - https://collect.chat#_r_skn1s)
   3.   We can split the commission into discounts and commission (Eg:- 10% discount for your referred customers and 20% recurring commission for you)
   4.   The payout is done via Paypal.
   5.   The cookie life is 120 days.
   6.   We also have a VIP affiliate club, with more benefits.

Please continue to https://collect.chat/earn/ and join our affiliate program. If you have any questions please let me know.

Thank you,
Sibel from Collect.chat

Tell us your thoughts 🤗| Become Affiliate ⚡️

","id":"09MG4ZXGKN"},{"title":"All Websites","content":"

Our chatbots are compatible with all web platforms!

Whether it be build on WordPress, Squarespace, Shopify, Weebly, or even native HTML, our bots will work with just a copy-paste.

Here is our guide on how to add chatbot widget to website.

","id":"YA2ZF286O5"},{"title":"AMP Users","content":"

3rd party JS codes are not supported by AMP. Therefore it would not be possible to use the chatbot in Widget mode.

However, you can embed the chatbot via iframe - https://collectchat.help.center/article/1005- how-to-embed-chatbot-in-a-webpage

And if you follow the instructions here - https://amp.dev/documentation/components/amp-iframe/?referrer=ampproject.org, you can add the chatbot as iframe. You need to just copy the shareable URL of the bot and add it as src for the amp-iframe code.

","id":"00TNU7COP4"},{"title":"Avoid Spam","content":"

If you are worried about spammy content, there are ways to avoid it.

Please refer to our guide here: I am getting spam responses.

","id":"G6W5GMSY0F"},{"title":"Bounty","content":"

Thank you for your interest!

We don't have a bug bounty. We look at the issues reported and reward them if they are found to be serious issues.

Please send the details to shyjal@collect.chat with the complete details:

1. What's the issue and severity?

2. Example to reproduce

3. Fix suggestions

Thank you,
Sibel from Collect.chat

Tell us your thoughts 🤗| Become Affiliate ⚡️

","id":"T1G0DM7K5R"},{"title":"Connect CRM","content":"

You can create your own Webhook The steps described here might be a bit technical for non-developers. We recommend consulting a developer from your team to proceed with this integration.

OR, you can connect via Zapier which is ideal for non-tech users.

","id":"IDTR6SLJFF"},{"title":"Browser - IP info","content":"

Could you please go to this website - https://www.whatismybrowser.com/ and let us know of the information you see there?

We will investigate accordingly.

Could you please go to this website - https://whatismyipaddress.com/ and let us know of the information you see there?

","id":"7I5ECN4YYZ"},{"title":"Downgrade to Free Plan","content":"

Happy to help!

Please downgrade to Free plan to end your subscription.

","id":"KRK08M36XZ"},{"title":"DPA","content":"

Sure! We can send you a link to digitally sign the document.

You may review our DPA Agreement here - https://collect.chat/assets/legal/dpa.pdf

To which email address would you like us to send the DPA, yours or else?

","id":"GKC47UEABA"},{"title":"Export Data","content":"

Please follow our guide here to export your data.

You may use the Calendar bar on the upper right-hand corner to adjust the dates to your liking.

For large data sets, I would recommend setting 3-month intervals to export the data piece by piece.

","id":"5AN17JIMWN"},{"title":"Follow up - Close","content":"

Just checking in, all good on your end?

We are now closing this conversation on our side. If you still need help, please feel free to reply back to this email.

Thank you,
Sibel from Collect.chat

Tell us your thoughts 🤗| Become Affiliate ⚡️

","id":"528G2MU996"},{"title":"Google Translate Issue","content":"

Are you using Google Translate when editing your bots?

If yes, could you please stop using Google Translate and then try again? Google Translate could be the reason for the issue you are having.

","id":"KHKGGS4QQA"},{"title":"Happy to help you","content":"

We are happy to help you with any inquiries you may have on creating chatbots for your website!

If you are completely new to this, please watch our Quick Start guide.

Also please feel free to check our DEMOs for various industries.

Thank you,
Sibel from Collect.chat

Tell us your thoughts 🤗| Become Affiliate ⚡️

","id":"IEYBWSHI5F"},{"title":"Invoice Details","content":"

Happy to help!

Please follow our guide here to see/edit your invoice details.

","id":"HK26MXR8TG"},{"title":"Live Chat","content":"

We don't offer live chat functionality.

Collect.chat is designed for creating automated conversations with your visitors. Such interactions run on autopilot and save you valuable time. You can follow-up your conversation via email or phone after they have been qualified.

Having said that, we do acknowledge that some users may require live chat. We recommend the following methods described here.

The advantage here is that, this is a Bot-first customer interaction strategy!

Thank you,
Sibel from Collect.chat

Tell us your thoughts 🤗| Become Affiliate ⚡️

","id":"0LPKA8C6KQ"},{"title":"Mobile App Request","content":"

We don't have an app yet, we are working on it. At the moment we send instant email notifications and you can use an email client app to get instant notifications on your phone.

May I know why you would prefer an app? Your feedback will be very helpful to us.

","id":"JZV86POXCO"},{"title":"NGO Discount","content":"

We offer a special discount for non-profits/NGOs!

We provide a 30% lifetime discount on any plan you choose; including yearly plans - https://collect.chat/pricing/

To qualify for this offer, I just need some docs to verify that you are indeed a non-profit/NGO. If you can send them over, I can request this offer for you. (tax exemption because of your nonprofit status or any other document showing shall be fine)

Also please share the email address of your account in which the coupon needs to be applied.

","id":"0LWT5TI5AL"},{"title":"AI Bot Request","content":"

Collect.chat doesn't provide artificial Intelligence bots, it will not be possible to give keyword-based responses. We have Logical Jump feature that makes it possible to give smart answers! Please see the details here.

We have another product called Help.center. It works with AI and there it is possible to train your AI based answers.

Please have a look there, hope it will help!

","id":"Z3JL3Y92OO"},{"title":"No Phone Support","content":"

I am sorry to tell you that we do not provide support over the phone.

Please ask your questions here via email and I will be happy to answer them all.

Thank you,
Sibel from Collect.chat

Tell us your thoughts 🤗| Become Affiliate ⚡️

","id":"QSWXQOMMN6"},{"title":"No Refund","content":"

I’m afraid I will not be able to issue a refund in this case. Our refund policy only applies for the first 30 days. I am sorry, I can’t help you in this regard.

Here is our guideline for it: What is your refund policy?

","id":"O23M70O7T0"},{"title":"No Response - Close","content":"

Just checking in, all good on your end?

Since we have not heard back from you, for now, we will mark this conversation as closed, but if further assistance is needed feel free to reply to this conversation and the chat will be reopened.

Thank you,
Sibel from Collect.chat

Tell us your thoughts 🤗| Become Affiliate ⚡️

","id":"J4UGI31KPI"},{"title":"Payment Error - DNH","content":"

The payment hasn’t gone through because we have a card error on our side, it says ‘do not honor’.

This usually happens when the bank does not let the payments go through.

In order to make a successful payment, kindly call your bank and let them know Collect.chat is a genuine merchant and they should allow payments.

If you have already called your bank, next time there is a payment attempt, it should go through.

","id":"D8J1KH2QHD"},{"title":"Pricing","content":"

Thanks for your interest in Collect.chat.

We have different pricing plans depending on your needs, including a Free plan! Here is a quick link for you to check them out - https://collect.chat/pricing/

If you are not sure which plan to choose, you can always start from the Standard plan and see where it goes. We have a 30-day refund policy. If you don't like what you see, you can ask for a Full refund.

Thank you,
Sibel from Collect.chat

Tell us your thoughts 🤗| Become Affiliate ⚡️

","id":"5QQ85X3YMY"},{"title":"Refund Issued","content":"

We have refunded your money on our side.

It usually takes 5-10 business days (sometimes less) for you to see it on your card. This time might vary depending on your card issuer.

Have a lovely rest of your day,

Thank you,
Sibel from Collect.chat

Tell us your thoughts 🤗| Become Affiliate ⚡️

","id":"PY19AHGZY0"},{"title":"Refund Request - If Eligible","content":"

Our refund policy is only applicable starting from the first day of the first bill to the next 30 days.

Here is our guideline for it: What is your refund policy?

Let me check with the Billing team if your account is eligible for a refund and get back to you soon.

","id":"5LAHUSBSVY"},{"title":"Remove Credit Card","content":"

Your account is currently on Free plan and no more charges will be taken from your card.

Also to add, we use Stripe to accept payments. The card details are stored by Stripe and we don't have direct access to them. Stripe is a payment provider trusted by over 10.000 businesses including Amazon, Zoom, Slack, Shopify, etc.

If you decide to come back and use Collect.chat in the future, then having the pre-existing card information in Stripe will make things easy for you.

If you still wish to delete your card details, please let us know, I will be happy to help.

","id":"CET1QAQRX8"},{"title":"Satisfactory - Close","content":"

Just checking in, was my answer satisfactory to you?

We are now closing this conversation on our side. I hope it's all good on your side. If you still need help, please feel free to reply back to this email.

Thank you,
Sibel from Collect.chat

Tell us your thoughts 🤗| Become Affiliate ⚡️

","id":"232WK4Z3E7"},{"title":"Servers - Data Security","content":"

We are a US-based company and our team members are distributed around the world. We enforce privacy by design into all our products. Your data is secure. The responses collected from the forms are saved in world-class Amazon AWS servers. They are located in the EU region.

We also use Cloudflare CDN to ensure high uptime and faster load times for a better web experience.

Also to add, we are not explicitly GDPR compliant. But we follow the principles of the framework to ensure data privacy and security. In other words, your data is your data. We do not sell it.

","id":"W83NNS9C7C"},{"title":"Speed Issue","content":"

Our scripts are already minimized, gzipped, and served from world-class CDN from Cloudflare. It gives the best speed optimization possible.

Our bots are being used on over 15,000 websites daily all over and they have not affected the speed of these websites.

We cannot do further speed improvements on our side. I hope you can understand.

","id":"J9KS80KGQE"},{"title":"Startup Plan","content":"

We have a startup plan that offers 50% off on any plan for the first year. See all our paid plans here - https://collect.chat/pricing/

Please submit any proof material that shows us you are indeed a startup:

1) When was the Startup incubated?

2) How many members are there in the Startup?

3) A company registration link or document for verification.

Also please share the email address of your account in Collect.chat for which the coupon needs to be applied.

","id":"RK2NP3DN0A"},{"title":"Trial Request","content":"

I am happy to help you with your request!

We can give you a free trial so that you can test our product with all features included. Here is a link for you to get your free trial:

https://try.collect.chat/

Your trial period will run its course in 14 days. After that, you can consider upgrading to a paid plan to continue using all the features.

Please do not hesitate to contact if you need further assistance.

Thank you,
Sibel from Collect.chat

Tell us your thoughts 🤗| Become Affiliate ⚡️

","id":"9AKRKBEQCD"},{"title":"Unlimited Plan","content":"

We offer our Unlimited plan of $299 per month for agencies and resellers.

All the features of Plus plan.
No limit on number of bots.
No limit on number of workspaces.

The response count is set to 50,000 responses a month as part of FUP. It can be raised at your request.

And for an additional 50$ per month, we allow you to change our notification email address from notifications@mail.collect.chat to notifications@yourbrand.com or a more neutral email address.

You can take the Unlimited plan from our billing page - https://dashboard.collect.chat/billing and intimate us if you need change the notification email address.

If you are interested, please let us know, we will be happy to help!

","id":"96292OJSJV"},{"title":"Variables","content":"

Thank you for reaching us, happy to help :)

We have Variables to personalize the conversation. Here is a quick video showing how to use Variables.

","id":"ZT6KHPU3DU"},{"title":"Affiliate - VIP Club","content":"

Here are the VIP benefits:

Access to our multi-level referral system, where you can refer to other affiliates and get commission on them as well.
You can split 30% commission as 10% discount and 20% commission for yourself. It can be split in any fraction you choose.

","id":"YQCDPU39EC"},{"title":"Webhook Issue - Mail","content":"

The email you have forwarded is one of those alert emails we send when one instance of integration fails. It doesn't mean that the webhook is completely broken. Perhaps one or two responses have not gone to the destination.

Have you received any other emails like that one? You should get worried if you are getting too many alert emails. Otherwise, it shall be fine.

Could you please check and confirm if the webhook is working now?

","id":"5RJF3EIHEZ"},{"title":"Websites Only","content":"

We offer chatbot solutions for web platforms only.

You can use Links Type or WhatsApp type to send a user to WhatsApp or Facebook, if that is what you are looking for.

Thank you,
Sibel from Collect.chat

Tell us your thoughts 🤗| Become Affiliate ⚡️

","id":"HWVAW2NLQI"},{"title":"What is a Response","content":"

One complete response is one entire conversation between the user and the chatbot.

This complete response includes all the interactions (messages). You will receive email notifications for completed responses. We believe you get value only from completed responses.

Partial responses (the conversations that are dropped midway) are available and logged in the Responses section. If you want notifications for partial response, you can turn it on from Settings > Notification > Send incomplete responses.

Also, please keep in mind that once you turn on notifications for incomplete responses, we will start to deduct incomplete responses from your monthly response limit.

For more info, see here: What is a response?

","id":"JVI9ZW1MUV"},{"title":"WordPress Churn - Issues","content":"

Sorry to see you decided to deactivate our plugin.

If you could please elaborate on the issues you have faced, we would be happy to offer help and welcome you back :)

Looking forward to hearing from you,

","id":"YR803QP1IH"},{"title":"Wrong Company","content":"

Sorry, you seem to have messaged the wrong company.

We are a company that makes chatbots for websites.

If you need any help with that, please let us know.

Thank you,
Sibel from Collect.chat

Tell us your thoughts 🤗| Become Affiliate ⚡️

","id":"28484PBGR5"},{"title":"Elaborate Query / Issue","content":"

Thank you for reaching us, happy to help!

Could you please elaborate on your query?

Please tell us what you need help with or what didn't work for you and we will be happy to assist you 🙂

Thank you,
Sibel from Collect.chat

Tell us your thoughts 🤗| Become Affiliate ⚡️

","id":"Z00NTALDHS"},{"title":"FormtoChatbot - Response ","content":"

Thank you for reaching us, happy to help!

When you convert a Google Form into Chatbot, you should expect to see the data collected on your Collect.chat dashboard > results > responses only. Data will stop populating inside Google Forms.

","id":"O0SP289LU9"},{"title":"Other Email","content":"

I replied to your other email on the same query.

Thank you,
Sibel from Collect.chat

Tell us your thoughts 🤗| Become Affiliate ⚡️

","id":"YGE4H77OX6"},{"title":"Aslam's Calendar","content":"

Please book a call into Aslam's calendar here - https://cal.com/aslamabbas

","id":"EUN45AR2VY"},{"title":"Custom Webhook Request","content":"

Our platform supports two methods for data integration: webhooks (technical) and Zapier (non-technical). Since your CRM is not compatible with Zapier, you'll need to use webhooks. Unfortunately, we do not provide custom webhook development for CRMs.

Please have your in-house technical team, or an external developer, implement the webhook integration to receive data from our platform and integrate it into your CRM.

","id":"D1QA8I7C2B"},{"title":"Remove Permission - Google","content":"

Please disconnect the Google permissions here; https://myaccount.google.com/permissions and then reconnect.

Thank you,
Sibel from Collect.chat

Tell us your thoughts 🤗| Become Affiliate ⚡️

","id":"11WJM2PG75"},{"title":"Testimonial","content":"

Glad I could help 🙂

We're trying to gather some testimonials. We're a small team! A brief testimonial from you would greatly support our product 🙏🏻

Here are some examples that we show on our website:

If you could spare a minute to share a few thoughts, that would be great 🤗

Thank you,
Sibel from Collect.chat

Tell us your thoughts 🤗| Become Affiliate ⚡️

","id":"MXQ70K5U4J"},{"title":"Store.link (add chatbot)","content":"

Thank you for reaching us, happy to help!

You can use the custom script in store.link to add chatbot widget to your store. Or if you need to share as an external link, then you can embed the chatbot page link in the header.

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