Select the chatbot. Go to Settings. Open Behaviour. Here, you will find the option to open the widget when user has scrolled the page upto a certain point.

How it Works

The bot looks out for how much a user has scrolled down a page. If it matches the setting provided, then it will trigger the bot to open.

If the user closes the chatbot by pressing the 'X' button, then we set a cookie to prevent the chatbot from opening for the same person. In other words, the auto-open settings will work only for the first time for a new user. It doesn't work the second time. This is to make the bot less intrusive.

If you are testing to see if the bot does open after x seconds, then we recommend you to test it in the incognito mode of your browser or a different browser from your current one.

Tip

Don't forget to publish your changes before testing.