What is a Question Type?

Question Types are the building blocks of your conversation. They can be seen in the dashboard under the Questions tab.

Here is a brief overview of basic and advanced questions types.

Basic Question Types

• Message Type: This is a non-interactive question type. It is useful when you want to pass on a message to the user without expecting any input. Learn more.

• Text Question Type: This is an interactive question type. It is useful to ask plain simple questions. Learn more.

• Multi Choice Type: This is an interactive question type. It is useful when you want to provide a set of options for the user to choose from. Learn more.

• Multi Select Type: This is an interactive question type. When the user has to choose more than one option, this is the message type to be added. Learn more.

• Yes/No Type: This is a copy of the multi choice type. It is useful when you want the user to choose a Yes or No answer. Learn more.

• List Type: This is an interactive question type. You can list answers to the user as and when they are typing. Learn more.

• Email Type: This is an interactive question type. With inbuilt email validation, this is the perfect question for asking email addresses. Learn more.

• Phone Number Type: This is an interactive question type that allows users to type in their phone numbers. Learn more.

• Number Type: This is an interactive question type. To get any sort of number input from the user including phone numbers, use this message type. Learn more.

• Range Type: This is an interactive question type. To accept a number between a range, you can use this message type. Learn more.

• Rating Type: This is an interactive question type. It is useful to understand user feedback. Learn more.

• Opinion Scale Type: This is an interactive question type. It is useful to find customer opinion about your product or service. Learn more.

• Date Type: This is an interactive question type. It is useful to accept a calendar date from the user. Learn more.

• Links Type: This is an non-interactive question type. If you want to leave the links to your social media channels, or insert URLs inside the bot conversation, then this message type comes handy. Learn more.

• Thank You Type: This marks the end of a conversation and also give you a CTA button. Learn more.

• WhatsApp Type: This also marks the end of the conversation and helps you to redirect users to WhatsApp from the chatbot. Learn more.

Advanced Question Types

• File Upload Type: This is an interactive question type that allows users to upload files during a conversation. Learn more.

• Appointment Type: This is an interactive question type. It is useful to schedule appointments and meetings with your customers. Learn more.