You can use Collect.chat dashboard as a mini CRM using the status field in Responses.
If you go to Results > Responses, you will see a column, Status at the far right. For every lead that comes in via the bot, you can set the status as either New, Pending or Done.
|New||For a fresh lead|
|Pending||If your team is working on the lead|
|Done||If you have closed the deal|
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