Thank you,
Sibel from Collect.chat

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","id":"X0BEDSOF9L"},{"title":"Affiliate Plan","content":"

We offer an affiliate plan - https://collect.chat/earn/ which is perfect for those looking to earn an additional income.

   1.   Here we give 30% recurring commission on every paid customer, plus additional bonuses.
   2.   Once youmake an affiliate account - you get a unique referral link (Eg: - https://collect.chat#_r_skn1s)
   3.   We can split the commission into discounts and commission (Eg:- 10% discount for your referred customers and 20% recurring commission for you)
   4.   The payout is done via Paypal.
   5.   The cookie life is 120 days.
   6.   We also have a VIP affiliate club, with more benefits.

Please continue to https://collect.chat/earn/ and join our affiliate program. If you have any questions please let me know.

","id":"09MG4ZXGKN"},{"title":"All Websites","content":"

Sure! Our chatbots are compatible with all web platforms :)

Whether it be build on WordPress, Squarespace, Shopify, Weebly, or even native HTML, our bots will work with just a copy-paste.

Here is our guide on how to add to website - https://collectchat.help.center/article/1004-how-to-add-chatbot-widget-to-website

Tell us on which platform your website is running, and we will help you out.

","id":"YA2ZF286O5"},{"title":"AMP Users","content":"

3rd party JS codes are not supported by AMP. Therefore it would not be possible to use the chatbot in Widget mode.

However, you can embed the chatbot via iframe - https://collectchat.help.center/article/1005- how-to-embed-chatbot-in-a-webpage

And if you follow the instructions here - https://amp.dev/documentation/components/amp-iframe/?referrer=ampproject.org, you can add the chatbot as iframe. You need to just copy the shareable URL of the bot and add it as src for the amp-iframe code.

","id":"00TNU7COP4"},{"title":"Avoid Spam","content":"

If you are worried about spammy content, there are ways to avoid it.

Please refer to our guide here: I am getting spam responses.

","id":"G6W5GMSY0F"},{"title":"Bounty","content":"

Thank you for your interest!

We don't have a bug bounty. We look at the issues reported and reward them if they are found to be serious issues.

Please send the details to shyjal@collect.chat with the complete details:

1. What's the issue and severity?

2. Example to reproduce

3. Fix suggestions

","id":"T1G0DM7K5R"},{"title":"Connect CRM","content":"

Sure!

You can create your own Webhook - https://collectchat.help.center/article/1074-send-the-data-to-your-server (The steps described here might be a bit technical for non-developers. We recommend consulting a developer from your team to proceed with this integration.)

OR, you can connect via Zapier - https://collectchat.help.center/article/1068-zapier (ideal for non-tech users)

","id":"IDTR6SLJFF"},{"title":"Delete Request","content":"

Sorry to see you want to delete your account. We recommend that you continue in the Free plan. That way, if there is a future requirement you can come back and start from where you left off.

If you're sure, you may follow our guide here to delete your account.

Thank you,
Sibel from Collect.chat

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","id":"QJ1S8RHM1F"},{"title":"Device - IP info","content":"

Could you please go to this website - https://www.whatismybrowser.com/ and let us know of the information you see there?

We will investigate accordingly.

Could you please go to this website - https://whatismyipaddress.com/ and let us know of the information you see there?

","id":"7I5ECN4YYZ"},{"title":"Downgrade to Free Plan","content":"

Thank you for reaching us, happy to help :)

If you wish to end your subscription, please downgrade to Free plan here

- https://dashboard.collect.chat/billing

","id":"KRK08M36XZ"},{"title":"DPA","content":"

Sure! We can send you a link to digitally sign the document.

You may review our DPA Agreement here - https://collect.chat/assets/legal/dpa.pdf

To which email address would you like us to send the DPA, yours or else?

","id":"GKC47UEABA"},{"title":"Export Data","content":"

Please go to your Dashboard > Results > Responses screen and then you can use our Export CSV button to export the data.

You may use the Calendar bar on the upper right-hand corner to adjust the dates to your liking.

For large data sets, I would recommend setting 3-month intervals to export the data piece by piece.

","id":"5AN17JIMWN"},{"title":"Follow up - Close","content":"

Just checking in, all good on your end?

We are now closing this conversation on our side.

If you still need help, please feel free to reply back to this email.

Thank you,
Sibel from Collect.chat

Tell us your thoughts 🤗| Become Affiliate ⚡️

","id":"528G2MU996"},{"title":"Google Translate ","content":"

Thank you for reaching us, happy to help :)

Are you using Google Translate when trying to edit the Bots?

If yes, could you please stop using Google Translate and try again? Google Translate could be the reason for the issue you are having.

","id":"KHKGGS4QQA"},{"title":"Happy to help you","content":"

We are happy to help you with any inquiries you may have on creating chatbots for your website!

If you are completely new to this, please watch our Quick Start guide here: How to create your first chatbot with Collect.chat

Also please feel free to check our DEMOs for various industries
- https://collect.chat/templates/

Thank you,
Sibel from Collect.chat

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","id":"IEYBWSHI5F"},{"title":"Invoice Details","content":"

Thank you for reaching us, happy to help :)

Please visit the Billing page - https://dashboard.collect.chat/billing and then click on Manage Cards & Payments. You will see Billing and Shipping Information. There you may update the company details.

","id":"HK26MXR8TG"},{"title":"Live Chat","content":"

We don't offer live chat functionality.

Collect.chat is designed for creating automated conversations with your visitors. Such interactions run on autopilot and save you valuable time. You can follow-up your conversation via email or phone after they have been qualified.

Having said that, we do acknowledge that some users may require live chat. We recommend the following methods described here - https://collectchat.help.center/article/1116-add-live-chat-support

The advantage here is that, this is a Bot-first customer interaction strategy!

Thank you,
Sibel from Collect.chat

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","id":"0LPKA8C6KQ"},{"title":"Mobile App","content":"

Thank you for reaching us, happy to help :)

We don't have an app yet, we are working on it.

At the moment we send instant email notifications and you can use an email client app to get notified.

May I know why you would prefer an app?

Your feedback will be very helpful to us.

","id":"JZV86POXCO"},{"title":"NGO Discount","content":"

We offer a special discount for non-profits/NGOs :)

We provide a 30% lifetime discount on any plan you choose; including yearly plans - https://collect.chat/pricing/

To qualify for this offer, I just need some docs to verify that you are indeed a non-profit/NGO. If you can send them over, I can request this offer for you. (tax exemption because of your nonprofit status or any other document showing shall be fine)

Also please share the email address of your account in which the coupon needs to be applied.

","id":"0LWT5TI5AL"},{"title":"AI Bot Request","content":"

This is not an Artificial Intelligence bot, it will not be possible to give keyword-based responses.

We have Logical Jump feature that makes it possible to give smart answers! Please see the details here - https://collectchat.help.center/article/1020-logical-jump

Also, we have another product called Help.center - https://help.center/ It works with AI and there it is possible to train your AI based answers.

Please have a look there and let us know if it helps,

","id":"Z3JL3Y92OO"},{"title":"No Phone Support","content":"

I am sorry to tell you that we do not provide support over the phone.

Please ask your questions here via email and I will be happy to answer them all.

Thank you,
Sibel from Collect.chat

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","id":"QSWXQOMMN6"},{"title":"No Refund","content":"

I’m afraid I will not be able to issue a refund in this case. Our refund policy only applies for the first 30 days. I am sorry, I can’t help you in this regard.

Here is our guideline for it - https://collectchat.help.center/article/1105-what-is-your-refund-policy

Please let me know if there is anything else I can help you with.

","id":"O23M70O7T0"},{"title":"No Response - Close","content":"

Just checking in, all good on your end?

Since we have not heard back from you, for now, we will mark this conversation as closed, but if further assistance is needed feel free to reply to this conversation and the chat will be reopened.

Thank you,
Sibel from Collect.chat

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","id":"J4UGI31KPI"},{"title":"Payment Error - DNH","content":"

The payment hasn’t gone through because we have a card error on our side, it says ‘do not honor’.

This usually happens when the bank does not let the payments go through.

In order to make a successful payment, kindly call your bank and let them know Collect.chat is a genuine merchant and they should allow payments.

If you have already called your bank, next time there is a payment attempt, it should go through.

","id":"D8J1KH2QHD"},{"title":"Payment Failure","content":"

Could you please log in to your account, visit the Billing page - https://dashboard.collect.chat/billing , click on Manage Cards & Payments button and a send a screenshot of what you see?

We look forward to hearing from you

","id":"AIIJGDOZ3I"},{"title":"Pricing","content":"

Thanks for your interest in Collect.chat.

We have different pricing plans depending on your needs, including a Free plan! Here is a quick link for you to check them out - https://collect.chat/pricing/

If you are not sure which plan to choose, you can always start from the Standard plan and see where it goes. We have a 30-day refund policy. If you don't like what you see, you can ask for a Full refund.

Thank you,
Sibel from Collect.chat

Tell us your thoughts 🤗| Become Affiliate ⚡️

","id":"5QQ85X3YMY"},{"title":"Refund Issued","content":"

We have refunded your money on our side.

It usually takes 5-10 business days (sometimes less) for you to see it on your card. This time might vary depending on your card issuer.

Have a lovely rest of your day,

","id":"PY19AHGZY0"},{"title":"Refund Request - If Eligible","content":"

Our refund policy is only applicable starting from the first day of the first bill to the next 30 days.

Here is our guideline for it: What is your refund policy?

Let me check with the Billing team if your account is eligible for a refund and get back to you soon.

","id":"5LAHUSBSVY"},{"title":"Remove Credit Card","content":"

Your account is currently on Free plan and no more charges will be taken from your card.

Also to add, we use Stripe to accept payments. The card details are stored by Stripe and we don't have direct access to them. Stripe is a payment provider trusted by over 10.000 businesses including Amazon, Zoom, Slack, Shopify, etc.

If you decide to come back and use Collect.chat in the future, then having the pre-existing card information in Stripe will make things easy for you.

If you still wish to delete your card details, please let us know, I will be happy to help :)

","id":"CET1QAQRX8"},{"title":"Satisfactory - Close","content":"

Just checking in, was my answer satisfactory to you?

We are now closing this conversation on our side. I hope it's all good on your side.

If you still need help, please feel free to reply back to this email.

Thank you,
Sibel from Collect.chat

Tell us your thoughts 🤗| Become Affiliate ⚡️

","id":"232WK4Z3E7"},{"title":"Servers - Data Security","content":"

We are a US-based company and our team members are distributed around the world. We enforce privacy by design into all our products. Your data is secure. The responses collected from the forms are saved in world-class Amazon AWS servers. They are located in the EU region.

We also use Cloudflare CDN to ensure high uptime and faster load times for a better web experience.

Also to add, we are not explicitly GDPR compliant. But we follow the principles of the framework to ensure data privacy and security. In other words, your data is your data. We do not sell it.

","id":"W83NNS9C7C"},{"title":"Speed Issue","content":"

Our scripts are already minimized, gzipped, and served from world-class CDN from Cloudflare. It gives the best speed optimization possible.

Our bots are being used on over 15,000 websites daily all over and they have not affected the speed of these websites.

We cannot do further speed improvements on our side.

I hope you can understand.

","id":"J9KS80KGQE"},{"title":"Startup Plan","content":"

We have a startup plan that offers 50% off on any plan for the first year. See all our paid plans here - https://collect.chat/pricing/

Please submit any proof material that shows us you are indeed a startup:

1) When was the Startup incubated?

2) How many members are there in the Startup?

3) A company registration link or document for verification.

Also please share the email address of your account in Collect.chat for which the coupon needs to be applied.

","id":"RK2NP3DN0A"},{"title":"Trial Request","content":"

I am happy to help you with your request :)

We can give you a free trial so that you can test our product with all features included.

Here is a link for you to get your free trial:

https://try.collect.chat/

Your trial period will run its course in 14 days. After that, you can consider upgrading to a paid plan to continue using all the features.

Please do not hesitate to contact if you need further assistance.

Thank you,
Sibel from Collect.chat

Tell us your thoughts 🤗| Become Affiliate ⚡️

","id":"9AKRKBEQCD"},{"title":"Unlimited Plan","content":"

We offer our Unlimited plan of $299 per month for agencies and resellers.

All the features of Plus plan.
No limit on number of bots.
No limit on number of workspaces.

The response count is set to 50,000 responses a month as part of FUP. It can be raised at your request.

And for an additional 50$ per month, we allow you to change our notification email address from notifications@mail.collect.chat to notifications@yourbrand.com or a more neutral email address.

You can take the Unlimited plan from our billing page - https://dashboard.collect.chat/billing and intimate us if you need change the notification email address.

If you are interested, please let us know, we will be happy to help :)

","id":"96292OJSJV"},{"title":"Variables","content":"

Thank you for reaching us, happy to help :)

We have Variables to personalize the conversation. Here is a quick video showing how to use Variables - https://collectchat.help.center/article/1047-address-users-by-name-using-variables

","id":"ZT6KHPU3DU"},{"title":"Affiliate - VIP Club","content":"

Here are the VIP benefits:

- Access to our multi-level referral system, where you can refer to other affiliates and get commission on them as well.
- You can split 30% commission as 10% discount and 20% commission for yourself. It can be split in any fraction you choose.

","id":"YQCDPU39EC"},{"title":"Webhook Issue","content":"

Thank you for reaching us, happy to help :)

Please see our guide here for troubleshooting and let me know if you require further assistance - https://collectchat.help.center/article/1146-webhook-in-my-chatbot-is-not-working

","id":"CDJDZ38CNY"},{"title":"Webhook Issue - Mail","content":"

The email you have forwarded is one of those alert emails we send when one instance of integration fails. It doesn't mean that the webhook is completely broken. Perhaps one or two responses have not gone to the destination.

Have you received any other emails like that one?

You should get worried if you are getting too many alert emails. Otherwise, it shall be fine.

Could you please check and confirm if the webhook is working now?

","id":"5RJF3EIHEZ"},{"title":"Websites Only","content":"

We offer chatbot solutions for web platforms only.

You can use Links Type or WhatsApp type to send a user to WhatsApp or Facebook, if that is what you are looking for.

Thank you,
Sibel from Collect.chat

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","id":"HWVAW2NLQI"},{"title":"What is a Response","content":"

One complete response is one entire conversation between the user and the chatbot.

This complete response includes all the interactions (messages). You will receive email notifications for completed responses. We believe you get value only from completed responses.

Partial responses (the conversations that are dropped midway) are available and logged in the Responses section. If you want notifications for partial response, you can turn it on from Settings > Notification > Send incomplete responses.

Also, please keep in mind that once you turn on notifications for incomplete responses, we will start to deduct incomplete responses from your monthly response limit.

For more info, see here - https://collectchat.help.center/article/1104-what-is-a-response

","id":"JVI9ZW1MUV"},{"title":"WordPress Churn - Issues","content":"

Sorry to see you decided to deactivate our plugin.

If you could please elaborate on the issues you have faced, we would be happy to offer help and welcome you back :)

Looking forward to hearing from you,

","id":"YR803QP1IH"},{"title":"Wrong Company","content":"

Sorry, you seem to have messaged the wrong company.

We are a company that makes chatbots for websites.

If you need any help with that, please let us know.

Thank you,
Sibel from Collect.chat

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","id":"28484PBGR5"},{"title":"Elaborate Issue","content":"

Thank you for reaching us, happy to help!

Could you please elaborate on your query? What exactly do you need help with?

Thank you,
Sibel from Collect.chat

Tell us your thoughts 🤗| Become Affiliate ⚡️

","id":"Z00NTALDHS"},{"title":"FormtoChatbot - Response ","content":"

Thank you for reaching us, happy to help :)

When you convert a Google Form into Chatbot, you should expect to see the data collected on your Collect.chat dashboard > results > responses only. Data will stop populating in Google Forms.

","id":"O0SP289LU9"},{"title":"Hidden Responses Unlock","content":"

If you upgraded your plan to see hidden messages, please visit Results > Responses on your dashboard and you shall find all responses unlocked already.

You will not receive notification emails for past responses however you will get notifications for new responses.

","id":"DR22Y1UZZP"},{"title":"Other Email","content":"

I replied to your other email on the same query.

Thank you,
Sibel from Collect.chat

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","id":"YGE4H77OX6"},{"title":"Help Center Definition - widget comparison","content":"

Help.center is a customer support tool that includes:

A public Knowledge Base
A shared Inbox
A widget featuring an AI chatbot

For Collectchat, please view the example on the homepage of Collect.chat. Note that it does not use AI; it is primarily used for lead and feedback collection on websites.

","id":"EH76OGG6FU"},{"title":"Aslam's Calendar","content":"

Please book a call into Aslam's calendar here - https://cal.com/aslamabbas

","id":"EUN45AR2VY"},{"title":"Custom Webhook Request","content":"

Our platform supports two methods for data integration: webhooks (technical) and Zapier (non-technical). Since your CRM is not compatible with Zapier, you'll need to use webhooks. Unfortunately, we do not provide custom webhook development for CRMs.

Please have your in-house technical team, or an external developer, implement the webhook integration to receive data from our platform and integrate it into your CRM.

","id":"D1QA8I7C2B"},{"title":"No Email Notifications","content":"

Thank you for reaching us, happy to help 🙂

Please see our guide for troubleshooting: Why am I not getting email notifications?

Kind regards,
Sibel from Collect.chat

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","id":"8R4Z2XCKWH"},{"title":"Check with Tech Team","content":"

Thank you for reaching us, happy to help 🤗

Let me check this with the tech team and get back to you.

Thank you,
Sibel from Collect.chat

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","id":"3ELBD7BJM9"},{"title":"Remove Permission - Google","content":"

Please disconnect the Google permissions here; https://myaccount.google.com/permissions and then reconnect.

Thank you,
Sibel from Collect.chat

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","id":"11WJM2PG75"},{"title":"Testimonial","content":"

Glad I could help 🙂

We're trying to gather some testimonials. We're a small team! A brief testimonial from you would greatly support our product 🙏🏻

Here are some examples that we show on our website:

If you could spare a minute to share a few thoughts, that would be great 🤗

Thank you,
Sibel from Collect.chat

Tell us your thoughts 🤗| Become Affiliate ⚡️

","id":"MXQ70K5U4J"},{"title":"Store.link (add chatbot)","content":"

Thank you for reaching us, happy to help!

You can use the custom script in store.link to add chatbot widget to your store. Or if you need to share as an external link, then you can embed the chatbot page link in the header.

","id":"37HS75P5T6"}],"tags":[{"value":"delete"},{"value":"trial"},{"value":"refund"},{"value":"agencyplan"},{"value":"misled"},{"value":"no question"},{"value":"hidden-text"},{"value":"no translation"}],"spamList":["info@marvin-groups.com","yongkm00@gmail.com","dr.alfred3443@gmail.com","yvettewilliams669@gmail.com","vendors@dealfuel.com","matlelee3759@gmail.com","narkosandalj08@gmail.com","xiomara.duarte@xertica.com","webdesign0912@outlook.com","maria.salimi64@gmail.com","max@zaharenkov.com","info@praktikkonsaltllc.com","pkrameshkumarr@gmail.com","katana.techxperio@gmail.com","sales@strongcomposites.com","lionelnoronha007@gmail.com","krufent77@gmail.com","devaraj.dhanajayam@gmail.com","sonia@cheapplcs.com","sathyrules@gmail.com","djshakey70@gmail.com","yaduvanshijyoti158@gmail.com","dhruvesh1006@gmail.com","ariziel_gomez@mathiezen.net","wangluozhongxin163@yaani.com","fatimafadiia@etihadaviation-groups.com","info@praktik-konsaltllc.com","ryan@asianplc.com","jenna@kernal-co.com","vendor_contractors@adnoccontrator.com","alfred.dr@alfred-drs.cam","kimjones@donkingss.com","info@email.swiftstar-deliveryservice.com","info@email.techsecur3.com","simeaoflor@hotmail.com","lu@capitaldelcontador.com","info@email.gustodicucinaoil.it","richardbachman002@gmail.com","info@email.washingmachineservice24x7.com","ogc@consultant.com","mrsanabeljohnson@gmail.com","malikshanzay759@gmail.com","tiborbojan@kyroxisgroup-hu.com","benitaramos@berqaab.com","emailapikey@araola.com","ryan@kernal-pro.com","aava55560@gmail.com","springereditors@gmail.com","eunjin148727@gmail.com","brian_roberts12@yahoo.com","mila.miliana@outlook.fr","info@sccapitalinvestments.co.uk","clovis025@outlook.fr","gordoncole@gordoncole.co.uk","kevinm@datotainc.com","mailer-daemon@host2.i4dots.com","jennycrimson44@gmail.com","support@collectchat.help.center","bugbounty332@gmail.com"],"spamRules":"Mark as spam if:\n\n1) Subject or Body Contains Specific Topics:\nJob vacancy, Need money , Investment opportunities, Adult content or services, Unsolicited marketing or promotions, Phishing attempts (e.g., requests for sensitive information)\n\n2) Email Contains Derogatory or Inappropriate Words:\nFuck, Sperm donation, Meet girls , Meet women, Sex, sexual (or related terms) , Scam, fraud (or similar terms)\n\nAlso use Bayesian filtering to analyze the probability of an email being spam based on word frequency and patterns."},"locale":{"allCategories":"All Categories","articleHelpful":"Was this article helpful?","article":"Article","articles":"Articles","categories":"Categories","contactUs":"Contact us","contactUsSubtitle":"Tell us what you're looking for and we'll get back to you.","emailAddress":"Email address","howCanWeHelp":"How can we help?","name":"Name","needHelp":"Still need help?","noResultFound":"No result found. Check the spelling or try different keywords.","popularArticles":"Popular Articles","search":"Search","askAi":"Ask AI","subject":"Subject","thankyouForContactingUs":"Thank you for contacting us. We'll get back to you soon 👍","thankyouForFeedback":"Thank you for the Feedback","contactUsTitle":"Please tell us more about your request","message":"Your message","askYourQuestion":"Ask your question","aiThinking1":"AI is thinking ","aiThinking2":"AI is finding an answer","aiThinking3":"AI is looking for an answer","noAnswer":"I'm sorry, I cannot find an answer. You can rephrase your question, or get email support.","askFeedback1":"Did that answer your question?","askFeedback2":"Is that what you were looking for?","feedbackResponse":"Great! Is there anything else I can help you with?","reportResponse":"Drop us a message and we will get back to you soon.","thatHelped":"That helped","getEmailSupport":"Get email support","shareEmail":"Please share your email and we'll get back","emailRequired":"Email is required","emailInvalid":"Please enter a valid email","contactSupport":"Contact Support","messageSent":"Message sent. We will get back to you soon. In the meantime, is there anything else I can help you with?","learnMore":"Learn more","poweredBy":"Powered by","aiPoweredBy":"AI powered by"}},"centerName":"Collect.chat","centerDomain":"collectchat","userId":"63d11e1fd183bc814224bbf8","updatedAt":"2025-07-01T10:41:59.491Z","customDomain":"helpcenter.collect.chat","conversationsCount":11289,"cloudflareHostId":"eebe7610-52bb-4349-a566-1c8c33f6c14a","id":"641ae46f59722e0ef4ac6653","analytics":{"_id":"68632530ab119dd18977a3ff","center":"641ae46f59722e0ef4ac6653","month":"6-2025","__v":0,"createdAt":"2025-07-01T00:00:48.203Z","dailyVisits":[{"day":1,"count":22,"_id":"68635d6ea82d4e8772ab537d"}],"searches":[{"searchResponse":{"pages":["641aecdb59722e0ef4ac67c6","641aebfc59722e0ef4ac674e","641ae4e359722e0ef4ac6667","641aed4859722e0ef4ac67ed","641ae8dc59722e0ef4ac66e2"]},"aiResponse":{"isAnswered":true,"messageRef":"68639bf94e133f8ddcd6130e"},"_id":"68639bf0f4b0558bcd0f978a","term":"HOW TO EDIT BOT","updatedAt":"2025-07-01T08:27:37.991Z","createdAt":"2025-07-01T08:27:28.493Z","conversation":"68639bf14e133f8ddcd61279"}],"updatedAt":"2025-07-01T11:59:37.277Z","visits":22,"chats":{"unanswered":[],"positive":0,"_id":"6863cda9a82d4e8772ab7fc9","answered":1,"messages":1,"total":1,"negative":1,"tickets":1},"emails":{"_id":"6863cda9a82d4e8772ab7fca","total":4}}}

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